Privacy Policy – Arigato Sushi London
Website: https://arigatosushilondon.com/
Business name: ARIGATO SUSHI LONDON LIMITED
Company number: 16591678
Last updated: 28 October 2026
1. Introduction
Welcome to Arigato Sushi London.
At Arigato Sushi London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our Japanese food menu, place an order, contact us, or use our related services.
Arigato Sushi London operates as a Japanese takeaway offering sushi and other Japanese dishes. We aim to handle personal information responsibly and transparently in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this Privacy Policy carefully to understand how your personal information is handled.
2. About Arigato Sushi London
For the purposes of applicable data protection law, the data controller is the organisation responsible for determining how and why personal information is processed.
Our business details are as follows:
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Business name: ARIGATO SUSHI LONDON LIMITED
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Trading name: Arigato Sushi London
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Company registration number: 16591678
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Registered address: Bow Triangle Business Centre, 26 Eleanor Street, London, E3 4UR, United Kingdom
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Website: https://arigatosushilondon.com/
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Privacy contact email: [Insert official business email address]
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Telephone: [Insert official business telephone number]
If you have any questions about this Privacy Policy or the way we handle personal information, please contact us using the details provided above.
3. Information We Collect
Depending on how you interact with our website and services, we may collect the following types of personal information.
3.1 Personal Information You Provide
When you place an order, complete a form, create an account where available, or contact us, you may provide information such as:
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Your name.
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Email address.
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Telephone number.
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Billing address, where applicable.
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Delivery address and delivery instructions, where applicable.
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Food orders, quantities, and order preferences.
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Special requests or instructions submitted with an order.
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Customer service enquiries, feedback, and complaints.
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Account information, if customer accounts are available.
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Marketing preferences and consent records, where applicable.
You should only provide information that is relevant to your order or enquiry.
3.2 Order and Transaction Information
When an order is placed through our website or a third-party ordering platform, we may process information relating to the transaction, including:
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Ordered sushi, Japanese dishes, drinks, and other menu items.
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Order date and time.
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Order reference and confirmation details.
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Prices, discounts, delivery charges, and applicable taxes.
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Payment status and transaction references.
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Collection or delivery preferences, where offered.
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Refunds, cancellations, and order-related communications.
We use this information to manage transactions, fulfil orders, respond to enquiries, and maintain appropriate business records.
3.3 Payment Information
Payments may be handled by a third-party payment processor or online ordering platform.
Depending on the payment method, the relevant provider may collect payment card details or other payment information directly. We may receive information such as transaction references, payment confirmation, payment method type, and refund status.
We do not intend to store full payment card details or card security codes on our own systems unless specifically required by an appropriately secured payment arrangement.
Payment information may also be processed under the payment provider’s own privacy policy and terms.
3.4 Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website technologies and settings in use.
This may include:
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IP address.
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Browser type and version.
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Device type and operating system.
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Pages visited and website interactions.
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Date and time of access.
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Referring website or traffic source.
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Cookie identifiers and similar technologies.
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Technical logs, diagnostic information, and security-related data.
This information may be used to maintain website functionality, improve performance, investigate errors, and protect against unauthorised activity.
3.5 Information from Third Parties
Where applicable, we may receive information from online ordering platforms, payment providers, delivery partners, website service providers, or customer support services.
The information received will depend on the service used and the role of the relevant third party.
4. How We Use Your Personal Information
We may use personal information for the following purposes:
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To receive, manage, and fulfil food orders.
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To arrange collection or delivery where these services are available.
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To provide order confirmations and relevant order updates.
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To process payments, cancellations, and refunds.
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To respond to customer enquiries, complaints, and feedback.
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To provide customer support and resolve order-related issues.
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To operate and maintain our website and online ordering functionality.
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To improve our menu presentation, website usability, and customer experience.
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To maintain appropriate business, accounting, and transaction records.
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To detect and prevent fraud, misuse, and security incidents.
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To comply with legal obligations and respond to lawful requests.
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To send promotional communications where permitted by law.
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To measure website performance and marketing effectiveness where appropriate.
We will not use your personal information for incompatible purposes without providing any information or obtaining consent where legally required.
5. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal information. The basis depends on the purpose of the processing.
Contractual Necessity
We may process your personal information when necessary to fulfil an order or take steps you request before entering into a contract. This may include processing order details, arranging delivery, and managing payment-related enquiries.
Legal Obligations
We may process information when necessary to comply with applicable legal obligations, including accounting, tax, consumer protection, and regulatory requirements.
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
Such interests may include maintaining website security, preventing fraud, improving our services, handling complaints, and defending legal claims.
Consent
Where required by law, we will ask for your consent before processing personal information for activities such as non-essential cookies, certain analytics technologies, or electronic marketing.
You can withdraw your consent at any time.
Other Lawful Bases
In limited circumstances, another lawful basis may apply under data protection legislation. We will only rely on an applicable legal basis for the relevant processing activity.
6. Online Orders and Delivery
When you place an order through our website or an integrated ordering service, we use relevant information to manage and fulfil your request.
This may include your name, contact details, selected menu items, order reference, and delivery address, where applicable.
Where an external delivery provider is involved, we may share the information necessary for the provider to complete the delivery.
If you place an order through a third-party platform, that platform may separately collect and process your personal information under its own privacy policy.
We encourage customers to review the privacy information provided by any third-party ordering or delivery service they use.
7. Food Preferences and Special Requests
Customers may submit food preferences, ingredient exclusions, or special requests when ordering, where this functionality is available.
Please avoid including unnecessary sensitive personal information in order notes.
Some special requests may reveal health information, such as a food allergy or medical dietary requirement. If we process such information, we will do so only where an appropriate lawful basis and any required additional legal condition apply.
Submitting an allergy-related request does not guarantee that an allergen can be excluded or that cross-contact can be prevented. Please contact us before ordering if you need clarification about ingredients or allergens.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to support functionality, remember preferences, maintain security, and understand website usage.
Cookies are small files stored on your device when you visit a website.
Depending on the technologies actually implemented on our website, cookies may be used for the following purposes.
Essential Cookies
Essential cookies may be necessary to support core website functions, such as maintaining a session, remembering an ordering basket, or enabling secure checkout.
Where legally permitted, these cookies may be used without consent.
Functional Cookies
Functional cookies may remember user preferences and improve website convenience. Where required by law, we will obtain consent before using non-essential functional cookies.
Analytics Cookies
If analytics services are used, cookies or similar technologies may help us understand website traffic, visitor interactions, and website performance.
Consent will be obtained before using non-essential analytics cookies where legally required.
Advertising Cookies
If advertising or remarketing technologies are used, they may collect online identifiers or browsing information to measure advertising performance or provide relevant advertisements.
We will seek consent where required before activating these technologies.
Managing Cookies
Where available, you can manage your cookie preferences through our website’s cookie consent tool.
You may also manage cookies through your browser settings. Blocking certain cookies may affect some website functions.
The cookies actually used on our website will depend on the technologies and services implemented.
9. Marketing Communications
We may send information about menu updates, special offers, promotions, or other news relating to Arigato Sushi London where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications by email, text message, or similar electronic means.
You may unsubscribe from marketing emails using the unsubscribe link, where available, or contact us directly to withdraw your marketing consent.
Opting out of marketing will not prevent us from sending essential service communications, such as order confirmations, delivery updates, or important messages concerning a transaction.
We do not sell your personal information to third parties for their own direct marketing purposes.
10. Sharing Your Personal Information
We may share personal information with third parties where necessary to operate our business and provide our services.
These parties may include:
Payment Providers
Payment providers may process payment details, transaction information, fraud-prevention data, and refund requests.
Delivery Partners
Where applicable, delivery partners may receive customer contact details, delivery addresses, and order information needed to deliver an order.
Online Ordering Platforms
If an external ordering platform is used, it may process personal information to facilitate orders, manage transactions, and provide customer support.
Website Hosting and Technical Providers
Website hosting companies, developers, security providers, and IT support services may process information to maintain and protect our website.
Analytics and Marketing Providers
Where used and legally permitted, analytics or marketing providers may process website usage information and online identifiers.
Professional Advisers and Authorities
We may disclose personal information to professional advisers, insurers, regulators, law enforcement agencies, or other authorities where necessary to comply with the law or establish, exercise, or defend legal claims.
Business Transfers
If our business is sold, reorganised, merged, or transferred, personal information may be disclosed as part of the transaction, subject to applicable legal safeguards.
Where third parties process personal information on our behalf, we will put appropriate contractual protections in place where required by law.
11. International Transfers
Some third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will comply with applicable data protection requirements.
Depending on the destination and circumstances, appropriate safeguards may include an adequacy decision, an applicable UK international data transfer agreement or addendum, or other legally recognised protections.
You may contact us for further information about relevant international transfers and safeguards.
12. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal obligations, and resolving disputes.
Retention periods depend on the type of information and the reason for processing.
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Order records: Retained as necessary for transaction management, customer service, and applicable accounting or legal obligations.
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Customer account information: Retained while an account is active and for an appropriate period afterward where necessary.
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Customer service communications: Retained for an appropriate period to manage enquiries, complaints, and related records.
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Marketing preferences: Retained as necessary to respect customer preferences and demonstrate compliance.
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Technical and security logs: Retained for proportionate periods based on security and operational needs.
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Cookie information: Retained according to the relevant cookie’s lifespan and applicable consent settings.
When personal information is no longer needed, we will delete it, anonymise it, or securely dispose of it, unless we are legally required or otherwise permitted to retain it.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction.
Depending on the systems used, these measures may include access restrictions, secure system configurations, appropriate authentication, secure communications, and the use of reputable service providers.
Access to personal information should be limited to people who need it for legitimate business purposes.
However, no website or electronic transmission can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess the incident and take the steps required under applicable law, including notifying the relevant authority and affected individuals where required.
14. Your Privacy Rights
Under UK GDPR, you may have the following rights in relation to your personal information, subject to applicable legal conditions and exemptions.
Right of Access
You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.
Right to Rectification
You may request the correction of inaccurate information or the completion of incomplete information.
Right to Erasure
You may request the deletion of your personal information in circumstances where the law provides this right.
This right is not absolute. Certain information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.
Right to Restrict Processing
You may request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability
Where the legal requirements are met, you may request certain personal information in a structured, commonly used, machine-readable format or request its transfer to another organisation where technically feasible.
Right to Object
You may object to certain processing based on legitimate interests or other applicable grounds.
You have an absolute right to object to the processing of your personal information for direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Rights Relating to Automated Decisions
Where applicable, you may have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.
How to Exercise Your Rights
To exercise your rights, contact us using the privacy contact details in Section 2.
Please explain your request clearly. We may need to verify your identity before providing personal information.
We will respond within the time required by applicable law. In certain circumstances, the response period may be extended or a request may be refused where legally permitted.
You generally will not have to pay a fee to exercise your rights, although applicable law permits charges or refusal in certain circumstances.
15. Complaints and the Information Commissioner’s Office
If you have concerns about how Arigato Sushi London handles your personal information, please contact us first so we can attempt to resolve the matter.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113
The ICO is the UK’s independent data protection regulator.
16. Children’s Privacy
Our website and services are not specifically directed at children, and we do not knowingly collect children’s personal information for inappropriate or unlawful purposes.
Where children’s information is collected, we will handle it in accordance with applicable data protection law and the circumstances of the service.
If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take appropriate action.
17. Third-Party Websites
Our website may contain links to external websites, online ordering services, payment providers, social media platforms, or other third-party services.
These services may collect and process personal information under their own privacy policies.
We do not control the privacy practices or security of independent third-party websites. We encourage you to review their privacy notices before submitting personal information.
18. Social Media
If you contact us through social media or interact with our social media pages, the relevant platform may process your information under its own privacy policy.
We may use information you provide through these channels to respond to questions, handle complaints, or provide customer service.
Please review the privacy settings and policies of the relevant platform before sharing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, service providers, data processing practices, or legal obligations.
The updated policy will be published on this page, together with a revised “Last updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage you to review this page periodically.
20. Contact Arigato Sushi London
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a concern about the handling of your personal information, please contact us.
ARIGATO SUSHI LONDON LIMITED
Trading name: Arigato Sushi London
Company number: 16591678
Registered address: Bow Triangle Business Centre, 26 Eleanor Street, London, E3 4UR, United Kingdom
Website: https://arigatosushilondon.com/
Privacy email: arigatosushiolondon@gmail.com
Telephone: +442039415762
Please use “Privacy Request” as the subject of your email where appropriate so that your enquiry can be directed to the relevant person.
We will review and respond to your request in accordance with applicable data protection law.
End of Privacy Policy
